Covr Financial Technologies

 

Special Announcement

Carrier Response to the Coronavirus Outbreak

The current coronavirus outbreak continues to raise questions across our industry regarding underwriting individuals and traveling internationally. Covr continues to be in close contact with carriers and industry resources. Please see a summary of current guidelines below.

 

This information is subject to change at any time. Please contact Covr or the insurance company with any questions.

Phase I:  Application Processing

Is a Statement of Good Health required with all new applications?

Legal and General (3/19)

  • New apps: LGA App Assist team will secure these Good Health Statements with clients as part of the App Assist / Drop-Ticket process.
  • Pending Apps: LGA will be issuing a Good Health Statement on all issued and re-issued policies from this point forward and will become part of the Policy Delivery Requirements.

 

John Hancock (3/19)

  • A Statement in the “Special Instructions” box in Part I, Section L of the app, indicating whether or not the PI or any household member has within the last 30 days travel outside the US or traveled by cruise ship or has come into close contact with anyone known to have tested positive for COVID-19. If an affirmative or negative responsive statement is not included, John Hancock may ask for an application amendment.
  • In some cases, John Hancock may choose to defer the u/w decision for a period of time – i.e. 30 days.

 

Allianz (3/20)

  • A Statement of Health is required on all issued policies.
  • If there has been a change, Underwriting will review and assess its significance.
  • Changes can lead to further investigation or postponement of coverage with potential reconsideration.

 

Pacific Life - CA & Lynchburg (3/19)

  • For the Wealthy Global Citizen Applications – a Certificate of Health is required on policy delivery to assure no change in applicant’s health.

 

Lincoln Financial Group (3/23)

  • Any travel planned to be completed by 6/30/20 to level 3 country identified by CDC will be postponed indefinitely or 14 to 30 days after CDC lowers the alert status.

 

Principal (3/24)

  • Statement of Health is now required at policy delivery, effective immediately.

 

Symetra (3/24)

  • Statement of Health is now required at policy delivery, effective immediately.

 

SBLI (3/26)

  • A Good Health statement may be required on policy delivery for client age 60 and over for any u/w offer that is approved at a substandard rate.
  • 4/5 update: A statement of health will be required on all cases going forward on policy delivery and must be signed and returned.

 

Protective Life (3/26)

  • A Good Health statement will be required for applicant’s age 60 and older to be signed on policy delivery.
  • Will no longer accept cash with application to bind life insurance coverage under the Temporary Insurance Agreement in CA and KS. Any premium submitted with CA or KS applications as of 3/26 will be returned.

 

AIG (3/27)

  • Effective immediately, a statement of health for all life insurance policy approvals will be required.

 

Pacific Life - Affluent and Broad Markets / Core Life and PL Promise (3/30)

  • A Certificate of Health or Good Health is required on delivery for:
    • Applicants age 60 or older if the face amount is $250k or higher.
    • All rated policies, regardless of age or face amount
  • Wealthy Global Citizen Applications (Core Life Only).
    • A certificate of health is required on policy delivery.

 

North American (April 2)

  • As we continue to closely monitor COVID-19, effective immediately, we will now require a completed Statement of Health and Insurability form upon policy delivery for all policies.

 

Will there be a delay in reviewing applications if applicant traveled to or from a US State Department travel-ban country? Are there any other restrictions that can postpone an application?

Pacific Life - CA & Lynchburg (3/19)

  • A 14-day delay period will apply.
  • After the 14-day delay, if the individual tests negative and is cleared, an application may be submitted or a policy delivered.
  • After the 14-day delay, if the individual tests positive, an Attending Physician Statement must be received stating the virus has been cleared and is required prior to submitting an application or delivering a policy.

 

Allianz (3/20)

  • If clients traveled to China or Italy, Allianz will review on a case by case basis

 

Principal (3/24)

  • Anyone planning to travel outside US may be subject to postponement of their application
  • Anyone that has traveled outside the U.S. by airplane or cruise ship will have their applications postponed until 30 days after their return to the U.S.
  • Anyone who has been tested or been treated for COVID-19 is expected to disclose any tests or treatments on their life insurance application or supplement we provide

 

Symetra (3/24)

  • Anyone that has traveled outside the U.S. within the past 30 days will have their applications postponed until 30 days after their return to the U.S.
  • Anyone that plans to travel internationally in the next 60 days will be postponed.
  • Anyone diagnosed with COVID-19 will have their applications postponed for at least 30 days and be reconsidered with APS info indicating that the virus has cleared and a health status has returned to baseline.
  • Anyone exposed with COVID-19 will be postponed for 30 days and be reconsidered with evidence showing no infectious process.

 

Mutual of Omaha (3/24)

  • If the proposed insured or any member of his/her household has traveled or resided outside of the U.S. within the past 30 days, the application will be postponed until 30 days following their return.
  • If the proposed insured or any member of his/her household has come in close contact with anyone known to the insured to have tested positive to COVID-19, the application will be postponed for 30 days following their exposure.
  • Anyone testing positive for the COVID-19 virus or those who have been hospitalized or quarantined for the virus will have their application postponed for a minimum of 90 days.

 

SBLI (3/26)

  • Travel to US Travel Ban Countries – applications will be postponed for 30 days following their return and must show no signs or symptoms of COVID-19.
  • 4/5 Update: Any proposed insured with future travel to any of these countries will be postponed for 30 days after they return and must show no signs, symptoms, or positive COVID-19 test results.
  • 4/5 Update: Until further notice, we are temporarily suspending taking cash with an application to bind coverage under the Conditional Receipt and for the State of Kansas only, the Temporary Insurance Agreement.

 

Protective Life (3/26)

  • Protective will postpone coverage on newly-submitted or pending applications for any individual recently returned from international travel for a period of 30 days following his or her return.
  • In addition, Protective will postpone coverage on newly-submitted or pending applications for individuals with any planned travel outside the U.S.

 

Pacific Life – Affluent and Broad Markets / Core Life and PL Promise (Updated 3/30 – 14 to 30-day delay)

  • If an applicant has traveled from one of the travel-ban countries as found on the U.S. Department of State website (travel.stat.gov), a 30-day delay period will apply
  • After the 30-day delay period, if the individual tests NEGATIVE and is cleared, an application may be submitted, or a policy delivered.
  • After the 30-day delay period, if the individual tests POSITIVE, a statement must be received stating the virus has been cleared and required prior to submitting an application or delivering a policy.

 

Legal and General (4/1)

  • At this time, due to potential exposure to COVID-19, any planned foreign travel will be postponed for a period of 30 days following the applicant’s return from their trip.
  • If travel plans are confirmed to have been cancelled or indicated to only take place once the travel-advisories are lifted, underwriting will approve the application and include an amendment to reflect the cancellation of travel plans or the parameters under which travel will occur.
  • We will be reviewing cases that were postponed in March 2020 due to potential exposure to COVID-19 to see if reconsideration can occur.
  • COVID-19 Disease Cases - Postponed for at least 30 days after full recovery. Reconsideration parameters will depend on the severity of the disease and current health status.

 

Legal and General (4/1)

  • Effective April 1, 2020, LGA has added Age and Risk Profile Postponements Parameters.
  • Applicants in the below age ranges whose assessed risk class exceeds rated table parameters AND the risk profile includes any of the referenced underlying chronic conditions listed below will be postponed for a minimum of 6 months:
    • Ages 50 – 64 and risk profile exceeds Table 6
    • Ages 65- 70 and risk profile exceeds Table 4
    • Ages 71 - 75 and risk profile exceeds Standard
  • Underlying Medical Conditions (include but are not limited to):
    • Cancer
    • Cardiovascular / Cerebrovascular disease
    • Dementia
    • Diabetes (type2, T2DM)
    • Frailty
    • Immunosuppression
    • Kidney Disease
    • Lung Disease

 

Prudential (4/6)

  • Prudential is making adjustments to a few underwriting guidelines to ensure a prudent financial approach, in an effort to continue to deliver for their customers. These updates include:
    • Temporarily restricting new applications at age 80 and over – Prudential will no longer accept any applications at age 80 and over until further notice, effective April 6, 2020.
    • Postponing any applications at ages 65 and over with a rating class of Table D or higher.
    • Postponing any rated case in which the client presents a chronic respiratory condition.
    • Postponing any proposed insured who has tested positive for COVID-19 for 30 days with full recovery.
    • Allowing extensions of 30 days to further information unobtainable dates and placement periods on Cash on Delivery business.

 

Pacific Life - Affluent and Broad Markets / Core Life and PL Promise (4/7)

  • The following temporary changes are effective 5pm Pacific Time on April 7, 2020. We will continue to monitor the situation, reevaluate as needed and communicate regularly.  We plan to reassess at the end of April, and monthly thereafter, if needed.
  • For applicants that meet either of the following criteria, we are temporarily postponing acceptance of all applications for PL Promise Term:
    • Individuals aged 71 and older; or
    • Individuals of any age rated worse than a Table Four.
  • We will accept formal application received by 5pm Pacific Time, and we will continue processing those cases we currently have in house. We will not accept any new applications meeting the criteria until the temporary restrictions are lifted.
  • Pacific Life is temporarily postponing offers on all Pacific PremierCare Applications for applicants 71 and older.
  • Temporary restrictions for Guaranteed Issue Applications
    • Postpone acceptance of all New Business applications for Foreign resident cases
    • Maximum issue age 65
    • Minimum of 20 lives
  • July 13, 2020 Update:
    • Pacific Life is now able to extend offers to applicants who are:
      • Aged 71 – 80 at Standard or better risk class and
      • Aged 70 and below up to Table Four.
    • Pacific Life will continue to postpone any applications from individuals who are:
      • Aged 71- 80 – Table A and up or
      • Aged 81 and older or
      • Any ages rated worse than Table D.

 

John Hancock (4/8)

  • During this unique time, John Hancock will not be making final underwriting offers on cases where the applicant is 80+.
  • We are happy to continue to receive and review submissions for these clients with the goal of moving on them quickly when circumstances change.
  • For any pending submission in this age group with a formal application and a final underwriting offer, you can expect a call from your John Hancock underwriter shortly to discuss next steps.
  • June 25, 2020 Update:
    • John Hancock will resume accepting and processing applications on individuals up to and including age 90
    • For Ages 80 to 90: Standard or Better health classifications will be accepted.

 

North American (4/16)

  • North American will postpone any pending or newly-submitted applications where the proposed insured has any planned international travel.
  • North American will postpone policy issuance for 30 days for any proposed insured returning to the U.S. from international travel.
  • North American will adhere to state regulations guidelines for travel.
  • These temporary travel guidelines apply to both new business and policy change.

 

Principal (4/8)

  • The revised Temporary Underwriting Guidelines apply to all products as well as to all formal applications and Prelims.
  • The following applicants with applications dated on March 25th or later will have their applications delayed until further notice:
    • Ages 81+ will not be considered at any rate class until further notice
    • Insured ages 60-80 will have a maximum table rating of either Table 2 or a flat extra of $5.00/1000
    • Insured ages up to 59 will have a maximum table rating of either Table 6 or a flat extra of $10.00/1000
  • For survivorship cases, both lives need to meet the new guidelines. Additionally, risks with a combination of a table rating and flat extra will be postponed, and as a regular practice, we do not convert table ratings to flat extras nor flat extras to table ratings.
  • Any formal applications dated prior to March 24, 2020 and received by us April 9 or later will also follow these new guidelines.

 

AIG (4/8)

  • Effective today, AIG is implementing the following underwriting actions.
  • Any case where the proposed insured has been diagnosed with COVID-19 will be postponed for 30 days. These postponed cases may be reconsidered after 30 days from full recovery when submitted with APS information indicating that there is no evidence of current infection from COVID-19 and health status has returned to previous level.
  • Any case where the proposed insured had known exposure to COVID-19 will be postponed for 30 days
  • Any case where the proposed insured has plans to travel internationally between now and the end of the year will be postponed. These postponed cases may be considered after all international travel is complete, the proposed insured has been back in the United States for a minimum of 30 days, and no further international travel is planned this year. This approach is subject to change as the situation continues to evolve.
  • These additional temporary guidelines are now implemented on both formal and informal cases until the COVID-19 situation has diminished:
    • For individuals aged 70+, all cases will be postponed.
    • For individuals aged 60-69, all rated cases inclusive of all medical flat extras will be postponed.
    • For individuals aged 50-59, all cases assessed greater than Table B inclusive of all medical flat extras will be postponed.
    • For individuals aged <50, all cases assessed greater than Table D and/or all medical flat extras will be postponed.
  • Additionally, there are several conditions that, in general, make a person more susceptible to COVID-19 and its more severe health impacts, including but not limited to coronary artery disease, metabolic disorders, respiratory impairments and underlying malignancies. Individuals with these co-morbid conditions will also be postponed regardless of current risk assessment of their non-COVID impairments.
  • Processing of all currently pending business affected by the above COVID-19 guidelines will be suspended until further notice and a note will be placed on the file. Further, all approved and conditionally issued business will be reviewed and closed subject to our current case closeout rules.

 

Transamerica (4/9)

  • Due to the circumstances around COVID-19, Transamerica will not be accepting applications on clients over the age of 75 for all life insurance products and unable to offer LTC Riders or Chronic or Critical Living Benefit riders on individuals ages 56-75.

 

Lincoln Financial Group (4/13)

Beginning on Monday, April 13, the following updates will apply to all pending and new submissions of Lincoln individual life policies including Lincoln MoneyGuard.

Internal Retention

Lincoln’s Internal Retention will be reduced to the following limits:

  • $5mil max limit for term and perm products
  • Available up to age 65 only
  • Preferred Plus, Preferred and Standard rate classes only
Table Reduction Program (TRP)

Temporary Table Reduction Program Guidelines:

  • Ages up to 65: No changes to current TRP guidelines
  • Ages 66 -70: Limited offers with consideration up to Table 2 only. All other classes will be postponed.
  • Ages 71 and up: No changes to current TRP guidelines; TRP not available.
Postpones

All cases meeting the following criteria will be postponed:

  • Ages 65 and under, rated Table 5 and higher
  • Ages 66 – 79, rated Table 3 and higher
  • Ages 80 – 85, all classes
Accelerated Benefit Riders (ABR)

All applications for an ABR, meeting the following criteria, only the rider will be declined:

  • Ages 70 and up, with sub-standard rate classes
  • Applicable for Lincoln Care Coverage ABR and Lincoln LifeEnhance ABR only
Lincoln MoneyGuard

All cases meeting the following criteria will be postponed:

  • Ages 70 and up, deemed to be sub-standard, up to Table 4
Underwriting Guidelines for Foreign Travel

The following updates we implemented March 20 and apply to all Lincoln life insurance applications including Lincoln MoneyGuard:

  • Underwriting offers will be postponed indefinitely for:
    • Any travel planned to a Level 3 country identified by the CDC, intended to be completed by June 30, 2020 or 14 to 30 days after the CDC lowers the alert status.
    • Indication of planned travel after June 30, 2020, to a Level 3 country identified by the CDC will be evaluated on a case by case basis depending on the situation. Postponement is likely, but limited face amount options could be considered depeding on the age and country travelled to.
    • If travel plans to a Level 3 country are cancelled or delayed until travel is determined to be safe by the CDC, Lincoln will amend the application and proceed with completing the underwriting process.
    • Each situation will be evaluated on its own merits and will provide further guidance as more information is known about the pandemic status.

 

Protective (4/14)

Age and rating limitations:

  • Protective will postpone coverage on individuals who are age 80 and above.
  • Ages 70-79: Applicants must qualify for Standard rating or better and have no significant underlying medical condition or treatment that makes them more susceptible to COVID-19 death. *
  • Ages 60-69: Applicants must qualify for Table 4 rating or better and have no significant underlying medical condition or treatment that makes them more susceptible to COVID-19 death. *
  • Ages 0-59: Protective will consider applicants with all medical impairments through Table 4. Applicants rated over Table 4 will be considered on a case-by-case basis if the individual has no significant underlying medical condition or treatment that makes him or her more susceptible to COVID-19 death. *

* The medical conditions and treatments referred to above include, but are not limited to:

  • Heart disease
  • Significant cancer in the last 10 years
  • Diabetes
  • Pulmonary disease (COPD, Asthma, etc.)
  • Autoimmune or Immunosuppressive Disease
  • Any medication that causes immunosuppression (Biologic, Prednisone/Steroid, Methotrexate, etc.)

 

Symetra (4/15)

Here is an overview of the changes effective 4/15 and will remain in place until further notice:

  • Ages 80 and above: Postpone 45 days
  • Ages 70-79 (all risks over Standard Non-Nicotine): Postpone 45 days
  • Ages 66-69 (all risks over Table 2 Non-Nicotine): Postpone 45 days
  • Ages 60-65 (all risks over Table 4 Non-Nicotine): Postpone 45 days

These guidelines will apply to new formal and informal cases, as well as any cases that are currently with Symetra where an underwriting decision has not been made.

Smokers:

  • Must be Preferred or better – otherwise will be postponed
  • Decline any cases over age 60 where the proposed insured vapes or uses vaping products.

Comorbidities:

  • For Ages 60 and older
  • 45-day postponement for the following:
    • Coronary artery disease
    • Diabetes
    • Pulmonary issues
    • Obesity / weight builds
    • Immunosuppression disorders

 

Mutual of Omaha (4/15)

  • Postponements Based on Insured’s Issue Age
  • Mutual of Omaha will be postponing all fully-underwritten life insurance cases in the following categories:
    • If the individual is age 70 and above
    • If the individual is age 60-69 and is rated greater than a Table 2. We will also be temporarily suspending the FIT Underwriting Credit Program for all insureds age 60-69.

North American (4/16)

  • Effective Tuesday, April 14, North American implemented the following temporary changes to new business and policy change underwriting guidelines. For all cases not already approved or issued, we will postpone any applications on individuals of the following policy issue ages and table ratings:
0 – 60 Table 6 $9 per thousand
61 – 70 Table 4 $6 per thousand
71 – 75 Table 2 $3 per thousand
76 – 79 Standard N/A
80 & Up No Offer - Postpone N/A
  •  This applies to all products and
    • All pending business that has not been approved or issued
    • New Business
    • Policy Change cases

 

Phase II:  Underwriting Processing

Any changes in the Carrier's Accelerated Underwriting Program?

Principal – Accelerated Underwriting (3/24)

  • For face amounts up to and including $1,000,000 – no change to Accelerated Underwriting Program
  • Expansion of Face Amount for Accelerated Underwriting Program:
    • Ages 18 – 40: Up to $2.5mil
    • Ages 41- 60: Up to $2.0mil
    • Applicant must have a complete physical, including labs with normal results within the past 24 months.
    • Cases that don’t meet these criteria will be considered on an individual case basis. Our underwriters will proactively review pending cases to identify options that may be available to continue underwriting without exam requirements and then notify you of available options.

 

SBLI – Accelerated Underwriting (3/26)

  • SBLI has no plans at this time to make changes to their AU program.
  • SBLI will keep pending cases open for a 90-day period as they may experience delays in obtaining records from 3rd party vendors.

 

Pacific Life – Broad Markets / PL Promise (3/30)

  • There may be situations where Pacific Life is unable to obtain traditional medical requirements due to either vendor closure or limited staff. In those circumstances, Pacific Life is temporarily offering an alternative to underwriting for pending or newly submitted formal applications.
  • For applicants that meet all the following criteria, Pacific Life will use other available data sources to underwrite in lieu of in-person exams:
  • Applicants must be age 60 or younger
  • Face amounts up to $1mil
  • Standard or better risk classifications only.
  • Applicants with rating below standard will require normal exam requirements

 

4/2 Update: After closer examination and discussions with the Pacific Life Back Office staff, we have learned the following:
  • Covr will still need to order parameds on all cases going forward.
  • Pacific Life will then consider on a ‘case by case’ basis whether to waive a paramed exam requirement based on extenuating circumstances i.e. state restrictions, lack of paramed resources or clients concerns, etc.

 

Pacific Life – Affluent Market / Core Life Products (3/30)

  • Pacific Life will use other available data sources to underwrite in lieu of in-person paramed exams for applicants that meet the following criteria:
    • Age 60 or younger
    • Face amounts up to $5mil
    • Standard or better risk classifications only.
    • Applicants with rating below standard will require normal exam requirements
  • Executive Class Underwriting Program Increase:
    • For high-income, professional clients, the face amount has been increased from $3mil to $5mil.
    • All other program requirements apply including a $200k minimum income level.

 

4/2 Update: After closer examination and discussions with the Pacific Life Back Office staff, we have learned the following:
  • Covr will still need to order parameds on all cases going forward.
  • Pacific Life will then consider on a ‘case by case’ basis whether to waive a paramed exam requirement based on extenuating circumstances i.e. state restrictions, lack of paramed resources or clients concerns, etc.

 

Equitable Life (3/30)

  • Simplified Issue program (Best U/W class = Standard Plus for COIL is Preferred)
    • Clients: up to age 55
    • Face amounts up to $2mil
    • Products: COIL, VUL Optimizer and IUL Grow
    • No Parameds - APS may be required for 50 – 55 and where otherwise deemed by the underwriter
    • Must pay target premium for a minimum of 5 years
    • Available for all riders as well
    • Starts April 1

 

John Hancock – Express Track (April 1)

John Hancock has established an alternative to parameds when not obtainable:

  • In cases where exams and labs are not possible, John Hancock may consider medical records as a substitute, subject to underwriter discretion.
  • For the following ages and amounts, John Hancock will routinely consider recent and comprehensive medical records (within the last 12 months) as an alternative to a current paramed or exam:
    • Ages 18 to 65: Face Amounts up to $5mil
    • Ages 66 to 70: Face Amounts up to $3mil
  • Subject to individual consideration, John Hancock may be able to apply this practice to:
    • Ages 18 to 65: Face Amounts up to $10mil
    • Ages 66 to 70: Face Amounts up to $5mil
  • For these cases, medical records should include a comprehensive visit with a physical and labs within the last 12 months, accompanied by a completed Part II medical supplement form.

 

In addition, John Hancock expanded Express Track streamlined underwriting process to include paper applications with no need for a telephone interview

  • Submissions must include the application (Part I), the medical supplement (Part II) and any other applicable authorizations.
  • All application elements must be submitted simultaneously
  • The medical supplement (part II) is not automatically included in the applications and it should be completed by the agent.

 

John Hancock is also providing capabilities for Electronic Health Records (EHR) when APS is not available.

  • John Hancock has EHR access capabilities that can be utilized in some cases where an APS in not available.

 

North American – WriteAway (April 2)

  • Effective immediately, any pending cases with an outstanding paramed exam that fall within the WriteAway process criteria are able to complete the Online Part 2 or tele-interview, instead of the paramed exam.
  • WriteAway Criteria:
    • Ages 18 – 50: $1mil or less
    • Ages 51 – 60: $500k or less

 

Allianz – Accelerated Underwriting (4/1)

  • Extending the threshold of face amounts $1.5million to $3million.
  • In addition, Premium Finance business will now be able to go through Accelerated Underwriting, assuming it meets program guidelines.
  • Program Guidelines that remain unchanged:
    • Ages 25 – 60
    • Preferred Non-Tobacco or Preferred Plus Non-Tobacco risk classes
    • Requirements: MIB, MVR, Rx, UWCRPT and PHI
  • If your client does not qualify for Accelerated Underwriting, we have the ability to make fully underwritten decisions using the following alternative information sources. Consider these options instead of Allianz initiated labs up to the ages, death benefit amounts, risk classes, and recency of the alternative sources outlined below until further notice. An exam must always be scheduled first, however, if unable to complete within 30 days of submission, this option is temporarily available.
    • Age 18 – 60 for up to $3million in Death Benefit available for all risk classes
      • Acceptable alternative info sources:
        • APS
        • Other insurance exam results with exam questions, physical measures, and full lab results.
        • Electronic health or medical records
        • Personal Health Record provided by customer that includes a visit within the last 12 months.

 

Prudential – PruFast Track (April 6)

  • Extending the threshold of face amounts for new life insurance policy applications submitted via PruFast Track from $1 million to $3 million.

 

Legal and General (April 8)

  • Effective April 8, 2020, for any pending or newly submitted formal applications, we’re offering additional solutions to underwrite without exams.
  • An applicant’s recent routine physical will be accepted in lieu of a paramed exam if it has sufficient data and if the trending rate class based on other evidence does not exceed table 3, does not require a medical flat extra and there is no evidence of material non-disclosure.
20 – 50 $2 million 24 months
51 – 60 $1 million 18 months
61 – 65 $1 million 12 months
66 – 70 $500,000 6 months
  • When we are unable to obtain APSs through traditional ordering, Legal & General America (LGA) may initiate a request for digital health data through Human API or other sources, which may require physician portal information from your client.
  • APS substitutions will be available based on age and face amount as follows:
20 – 50 $2 million
51 – 60 $1 million
  • The following conditions typically require an APS:
    • Coronary Artery Disease (confirmed)
    • Atrial fibrillation
    • Cancer- diagnosed within 10 years (except non-melanoma skin cancer)
    • Chronic lung disease (eg. COPD)
    • Chronic kidney disease
    • Stroke/TIA
    • Neurologic conditions such as ALS, MS, Parkinson’s disease
    • Diabetes with complications such as heart/vascular disease, kidney disease or insulin treatment
    • Psychosis or schizophrenia
    • Hospitalization within 1 year
    • Any ER visit for asthma within 1 year

Nationwide (4/8)

  • Until further notice, the following acceleration guidelines are acceptable underwriting solutions:
    • Face amounts
      • Age 18 to 50: $100,000 to $2 million
      • Age 51 to 60: Up to and including $1 million
        • Now allowing Standard or better risk classifications
        • If exams are needed, Nationwide will consider a completed physical, including labs, with all results normal within the prior 24 months
        • Nationwide can confirm the exam and lab results through digital health data
    • Face amounts
      • Age 18 to 50: Over $2 million
      • Age 51 to 60: Over $1 million
        • Case meets regular accelerated underwriting guidelines for eligibility
        • Applicant has had a complete physical, including labs, with all results normal within the prior 24 months
        • Nationwide can confirm the exam and lab results through digital health data
        • Standard or better risk classifications only

 

Transamerica (4/9)

  • The following outlines options in lieu of the traditional paramed requirements:
    • Ages 0 – 55 for $100,000 to $1,000,000
      • Products and rate classes available with alternative requirements:
        • Transamerica Financial Foundation IUL & Lifetime WL:  Preferred NT / T
        • TrendSetter Super:  Standard Plus / Standard Smoker
        • TrendSetter LB:  Standard Plus / Standard Smoker
      • All classes are available at traditional underwriting requirements.
    • Ages 0 – 55 for $100,000 to $2,000,00 with full paramed exam / lab completed within last 12 months.
      • Products and rate classes available with alternative requirements:
        • Transamerica Financial Foundation IUL & Lifetime WL: All rate classes
        • TrendSetter Super: All rate classes
        • TrendSetter LB: All rate classes

Symetra (4/10)

  • Symetra announces their accelerated underwriting solution including:
    • Ages 18 – 50 Maximum Coverage of $2mil Standard through Super Pref
    • Ages 51 – 60 Maximum Coverage of $1mil Standard through Super Pref
  • Effective 4/10 for Perm Products

 

For Pending Cases with Carrier, will the Carrier waive underwriting requirements?

If so, what are the parameters (FA, Age, Type of Business) that you will consider for exception requests.  What is the process to submit cases for exception?

 

Legal and General (3/19)

  • For those cases that fall within APPcelerate parameters, Covr can escalate these cases to have underwriting requirements waived including parameds and APS.
  • Will be evaluated on a case by case basis.
  • Case Manager need to submit case to LGA Underwriter.

 

John Hancock (3/23)

  • For those cases that fall within Express Track parameters (ages 20-60, up to $3mil, Individual Perm and Term cases), Covr can escalate these cases to have underwriting requirements waived including Parameds and APS.
  • Will be evaluated on a case by case basis.
  • Cases need to be submitted to National Accounts.

 

Principal (3/24)

  • Principal will work through Human API and other vendors to secure Electronic Medical Records to streamline the APS process.
  • Update 4/8: Premium limit details
    • A $1 million annual premium limit applies in all policy years.
    • Premium includes all recurring premiums, 1035 Exchange values, lump sums and multiple applications on the same insured.
    • Individual consideration may be given for select cases over $1 million.
    • The premium limit applies to all universal life, survivorship universal life, indexed universal life, and variable universal life products, except Principal Executive Variable Universal Life III used for nonqualified deferred compensation.
    • The Principal illustration system will reflect this premium limit beginning April 6, 2020.
    • Any application signed on or after April 13, 2020 must adhere to the premium limit.

 

Symetra (3/24)

  • Pending Cases
    • For ages 70+ with co-morbidities that cause the risk to be Table 4 or above (i.e. diabetes, obesity, coronary artery disease and respiratory disorders), will be postponed for 90 days.
  • Waiving of Paramed Exams
    • For up to age 70 and face amounts up to $5mil
    • Symetra will consider cases on a case by case basis where the paramed exam cannot be completed but the applicant has a complete physical including blood work in the last 12 months

 

AIG (3/27)

  • AIG understands that clients may have concerns about being in close contact with other people at this time, and this may extend the paramedical examiners. If paramedical exams are unavailable in your client’s area, or if you have a client who is uncomfortable completing an exam, please contact the AIG Underwriting Team Manager to determine in other requirements may be substituted.
  • AIG will determine if other requirements may be substituted in the place of medical records.
  • Update 4/3: APS Criteria Relaxed for the following categories:
    • Age 18 – 39: Changed from $2million to $3million
    • Age 40 – 59: Changed from $1.5million to $3million when routine physical exam (PE) is within past 3 years.

 

Nationwide (3/27):

  • Nationwide will do a full review of all Covr cases that fall within Intelligent Underwriting parameters (ages 18 – 50 to $2mil and 51-60 to $1mil, Individual Perm cases), and will reply back to Covr with those cases that have underwriting requirements waived.
  • Nationwide will work through Human API and other vendors to secure Electronic Medical Records to streamline the APS process.

 

Equitable Life (3/30)

  • Customer Contingency Plan –
    • Equitable is proactively reviewing each pending app that is missing a paramed and will review on a case by case basis to waive paramed and approve the application.
    • Existing pending cases submitted March 15 or earlier.
    • Ages 16- 69
    • Max. Face: Term (up to $2miL), Perm (up to $3mi).
    • Health Class – Standard or Better
    • Nothing for us to do – Equitable will reach out to Covr for any cases that apply to this program.

 

Protective Life (3/26)

  • Protective will review a fully-completed nonmedical (Part 1A) and recent medical records that include current labs and substantial evidence of insurability to determine if they can be utilized in place of an exam or lab requirement.
  • The ability to make a substitution will be determined on a case-by-case basis and will be based on the veracity of the medical records provided.
  • For Attending Physician Statement (APS) retrieval, Protective is assessing each case and will use alternative sources to medical records whenever possible.

 

Legal and General (4/1)

  • Age and Risk Profile Postponement Parameters Applicants in the below age ranges whose assessed risk class exceeds rated table parameters AND the risk profile includes any of the referenced underlying chronic conditions listed below will be postponed for a minimum of 6 months:
    • Ages 50-64 and risk profile exceeds Table 6
    • Ages 65 -70 and risk profile exceeds Table 4
    • Ages 71-75 and risk profile exceeds Standard

 

Prudential – PruFast Track (April 6)

  • Discontinuing the need for medical exams/labs, where possible, for new life insurance policies with face amounts of less than or equal to $3M for individuals 60 years of age and under.
  • Prudential has made the decision to take on the responsibility to order medical requirements in all cases and only if needed. Using sources such as electronic health records, Prudential will determine whether an exam is required. Prudential is also in the process of expanding the use of electronic medical records (Human API) along with other methods to drive fast decisions with minimal requirements.
  • Please note that cases will NOT be eligible for PruFast Track if medical requirements are submitted with the application or indicated to have been ordered.

 

Transamerica (4/9)

  • Traditional paramed exams and labs will still be accepted at the current medical guidelines for clients under 75 years old — the following outlines options in lieu of the traditional paramed requirements:
    • Ages 0 – 55 for $100,000 to $1,000,000
      • Products and rate classes available with alternative requirements:
        • Transamerica Financial Foundation IUL & Lifetime WL: Preferred NT / T
        • TrendSetter Super: Standard Plus / Standard Smoker
        • TrendSetter LB: Standard Plus / Standard Smoker
      • All classes are available at traditional underwriting requirements.
    • Ages 0 – 55 for $100,000 to $2,000,00 with full paramed exam / lab completed within last 12 months.
      • Products and rate classes available with alternative requirements:
        • Transamerica Financial Foundation IUL & Lifetime WL: All rate classes
        • TrendSetter Super: All rate classes
        • TrendSetter LB: All rate classes

 

Phase III:  Policy Issue / Delivery Processing

Any changes to your Policy Delivery Procedures?  Any other changes in the Carrier's procedures?

John Hancock (3/23)

  • Policy Delivery: All issued policies will be delivered via email.  The firm will receive a non-watermarked PDF copy of the contract via Office 365 Encryption.

 

Lincoln Financial Group (3/23)

  • Effective 3/27 at 12pm ET, Lincoln will move to e-delivery on all policies including Lincoln MoneyGuard.

 

Protective Life (3/26)

  • Effective immediately, Protective will waive the witness signature on delivery requirements for life and annuity policies.
  • Electronic Policy Delivery can be elected at any point in the underwriting process.
  • In addition, policy print is available on the MyProtective website with DocuSign availability to sign the delivery documents.
  • Protective will extend the delivery period from 30 to 60 days to accommodate customers’ needs.

 

Pacific Life - Broad Markets / PL Promise (3/30)

  • Pacific Life offers the ability to deliver policies electronically with their in-house ePolicy Delivery program.

 

Equitable Life (3/30)

  • Equitable will send PDF of the policy to all case managers for policy e-delivery including all delivery requirements.

 

Mutual of Omaha (4/1)

  • Beginning April 1, 2020, all life insurance policies with or without delivery requirements will be mailed directly to the policyholder.

 

North American (April 2)

  • We also understand that digital copies of policies would be an additional benefit during this time. With this in mind, we are implementing a process to allow for the client to receive a digital copy of the policy via secure email. This will be available for New Business and Policy Change policies, effective immediately.

 

Any other changes in the Carrier's procedures?

John Hancock (3/23)

  • Grace Periods: John Hancock will extend grace periods by an additional 61 days from the date the policy would have otherwise lapsed.
  • Will accept policy delivery requirements via DocuSign.

 

Nationwide (3/27)

  • Will accept policy delivery requirements via DocuSign.

 

Pacific Life - Affluent and Broad Markets / Core Life and PL Promise (3/30)

  • Grace Period Extensions:
    • Pacific Life is complying with all applicable state disaster relief regulations which includes grace period extensions for impacted policyholders.
    • If clients are experiencing a hardship and having difficulty paying their premium due to COVID-19, they should call customer service.

 

Legal and General (4/1)

  • Grace period extension – During these extraordinary times, LGA has extended the grace period to 90 days of coverage. Any policies with premiums due from March 15, 2020 onward will be afforded a 90-day grace period. We are currently changing our bills to reflect this change. Should customers experience any hardships, please have them contact Customer Care for assistance.

 

Principal (4/1)

  • During these challenging times, we’re extending individual life and disability insurance policy grace periods for an additional 60 days. All premiums due must be received before the end of the extended grace period to retain insurance coverage.

 

SBLI (4/6)

  • We are continuing to evaluate our policy printing and mailing service; and in the interim, we strongly encourage the use of our e-policy delivery system. This enables the policy owner to accept, sign, and pay for the policy online, as well as fulfill any state delivery requirements without any human contact.
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