As Head of Business Operations, Carmen is responsible for a variety of functional areas at Covr, including the new business process, contracting and compliance, process improvement, and client and vendor relations.
Carmen has worked in a variety of operational roles over the last 30 years , primarily within the financial services industry. Her previous experience includes Director of Operations at Thrivent Financial, Sr. Manager of Cash Operations at Empower Retirement, and Manager of Life & DI Underwriting & Claims at Great West financial.
Carmen earned a Bachelor’s degree in Business Administration with a concentration in Management from Upper Iowa University, and is currently pursuing a Master’s degree in Organizational Leadership at Colorado State University.